Terms of service

These terms are a binding contract between PM Frontier LLC, a Wyoming limited liability company (“Finest”, “we”, “us”) and the entity or person that creates a Finest workspace (“you”). They apply when you create an account, issue a key, send a request through us, or otherwise use the service.

The following are part of this agreement by reference: the acceptable use policy, the privacy policy, the data processing addendum where it applies to you, and the sub-processor list. Where they conflict, a signed order form wins, then these terms, then the acceptable use policy, then the remaining documents, then anything on the rest of this site. Marketing copy is not a term.

If you are accepting on behalf of an organisation, you confirm you are authorised to bind it. The service is for organisational and professional use. It is not offered to consumers, and you must be at least 18.

Customer Content: Prompts, messages, system instructions, tool and schema definitions, files, completions, and any evaluation or corpus data you supply or that a model returns to you through the service.

Operational Metadata: Records about a request rather than its substance: route and workspace identifiers, the exact configuration tuple, token and cache counts, latency, prices, cost, validator and refusal outcomes, receipt references and audit events.

Provider: A model provider you address through the service, and the operator of the endpoint that answers.

Pass-Through Charges: Amounts for provider inference that we pay on your behalf on Door 1 and settle against your credit balance, at provider list pricing, with no markup.

Credits: A prepaid balance, denominated in United States dollars, that Pass-Through Charges are settled against.

Fees: Amounts payable to Finest for the service itself, which today means the savings fee in section 9 and nothing else. Pass-Through Charges are not Fees. The distinction matters wherever this agreement caps or refunds an amount.

Finest measures what your application asks AI models to do, identifies configurations that would cost less, tests them against a quality bar on evidence that has been admitted for the purpose, and, where you allow it, routes traffic to them. It reaches you through a gateway, and what that means for your request path is the most important operational fact in this agreement.

Door 1 is a gateway. You point a client at us and authenticate with a Finest key, so your requests and the responses to them pass through our infrastructure, and we pay the provider using our own credentials. Finest is in your request path by your explicit choice. If Finest is unavailable, Door 1 traffic is affected. Our SDK will replay a request directly to your provider only when a response proves we refused before the provider was contacted; an ambiguous failure is surfaced rather than retried, because after a request crosses that boundary a lost response is indistinguishable from one the provider already acted on.

An in-process, bring-your-own-keys installation that keeps Finest out of the request path is not offered by this deployment. Where the rest of this agreement describes what Finest does with content in the path, that is the only mode there is today, and it is stated here rather than left for you to discover.

We may change, add to or withdraw features. Where a change would materially reduce a function you are relying on, we will give notice under section 22. Some features are offered as previews, are labelled as such, may be withdrawn without notice, and are excluded from every commitment in this agreement.

You are responsible for everything done under your workspace, including by your personnel, contractors and automated agents. Keys are bearer credentials: keep them in the secret store your provider key already lives in, do not commit them, do not place them in a URL, and rotate them if they are exposed. We are not liable for use of a key you disclosed.

Finest workspaces are frequently installed by a coding agent acting for a developer. An agent cannot accept this agreement, cannot be issued a key, and cannot approve a change to which model serves your traffic. Those are acts by a signed-in human, and the product refuses them otherwise.

You are responsible for your provider accounts and for compliance with each provider’s own terms and usage policies, which continue to apply to traffic routed through us. You are responsible for the lawfulness of what you send, for having the rights and permissions you need to send it, and for any consent or notice your own users are owed.

You must not use the service in breach of the acceptable use policy. In particular, and because Door 1 puts content in our path, you must not send us protected health information, payment card data, government identity numbers, biometric or precise-location data, information about children, or special-category personal data as defined by UK or EU data protection law, unless we have agreed to it in a signed writing that says so.

You must not resell, sublicense or share gateway access, use the gateway as a general-purpose proxy for traffic unrelated to your own application, or attempt to obtain provider capacity, rate limits, discounts or terms you are not entitled to.

Providers are independent third parties. Their availability, pricing, capabilities, safety filters, deprecations and terms are theirs to set and change, and a provider change can affect your routes without notice to either of us. We do not control and do not warrant them.

Model outputs are generated by third-party models. They can be wrong, incomplete, offensive, biased or unlawful to use in a particular context, and they may resemble outputs produced for someone else. You are responsible for reviewing outputs before you rely on them, and for any decision you make on the basis of one. Nothing produced through the service is legal, medical, financial, tax or other professional advice.

Providers process data in different jurisdictions, and several of the providers Finest can serve on Door 1 process data outside the United States, including in the People’s Republic of China. Which providers may be served through the gateway at all is governed by a per-provider clearance we hold; which of those your traffic reaches is your routing decision, recorded on your receipts. The sub-processor page lists each one and the region the provider itself publishes. Deciding whether your data may lawfully go there is your call, not ours.

The service is not designed or licensed for use where a failure could reasonably lead to death, personal injury, or severe environmental or property damage, and must not be used as or within a medical device, a safety system, or critical infrastructure control.

Finest earns more when your bill falls, which creates an obvious temptation to route toward cheap rather than toward correct. The constraint against it is mechanical rather than editorial. A route may only move to a cheaper configuration after that exact configuration has cleared a pre-registered quality bar on evidence admitted for the purpose, and every serve carries a receipt that can be audited against the bar it claimed to clear.

You keep the controls. You can run observe-only, cap what may change, veto a change on a single request, or throw the kill switch, at any time and without asking us.

This section describes how the product is built and what we undertake to keep doing. It is not a warranty that a route will save money, that a demotion will always be right, or that quality will never regress. Section 15 governs that.

You retain all rights in Customer Content. As between us, you own your inputs and, to the extent they are ownable and a provider grants them to you, your outputs.

You grant Finest one licence and it is limited to this: to host, transmit, process and display Customer Content for the sole purpose of providing the service to you, which includes forwarding a request to the provider you addressed, running a validator over a response in memory, computing the receipt, and, where you have specifically asked for it, running a verification you have configured. The licence is non-exclusive, worldwide only because the internet is, royalty-free, revocable, and terminates when the content is deleted or this agreement ends, whichever is first. It is not sublicensable except to the provider you addressed and to the sub-processors we publish.

Explicitly, that licence does not permit us, and we will not: train, fine-tune, distil, align, benchmark or evaluate any model on Customer Content; sell, license or otherwise make Customer Content available to any third party, whether or not anonymised or aggregated; use Customer Content to build a competing product; or publish it. There is no discount, tier, credit or setting that buys a broader licence, and if we ever want one we will have to ask you for it in a separate signed writing.

What we do keep is Operational Metadata, and we use it to run and improve the service. We may derive and publish aggregate, de-identified statistics about how model configurations perform, drawn from Operational Metadata and from verification runs. Such statistics will never identify you, will never be attributable to your workspace, and will never contain, reproduce or paraphrase Customer Content.

Provider spend on Door 1. Door 1 requests are settled against Credits at provider list pricing with no markup. Where we route a request to a cheaper configuration, the amount debited is the lower of what the served configuration cost and what the configuration you asked for would have cost, so the worst case of a routing decision is that you paid exactly what you would have paid without us. Any overage is our loss and is recorded as such.

Credits are a prepayment for Pass-Through Charges and Fees. They are quoted and settled in United States dollars, are not a deposit, bear no interest, are not transferable, are not redeemable for cash, and are not a stored-value or payment instrument. Purchased Credits remain available while your workspace is active. They are non-refundable except where refund is required by law, or where we terminate this agreement without cause, in which case we will refund the unused purchased balance. We may also refund an unused purchased balance at our discretion on request.

A workspace funds itself before its first request. There is no promotional credit and no free tier: the gateway is a paid service from the first call, at your providers’ own prices with no markup.

When your balance reaches zero, the gateway refuses further requests with a receipted error rather than extending credit. If your own provider key is present, our SDK treats that refusal as proof we never contacted the provider and sends the request directly, so a lapsed balance does not have to be an outage.

Card payments are processed by Stripe. We do not receive or store your card number. If you dispute a charge for Credits you have consumed, we may suspend the workspace and set the disputed amount off against your balance. Repeated disputes, or payment instruments that fail authentication, may end your access to the card top-up path.

The savings fee. The savings share is 25% of the saving proved on a request, charged per request and debited from your prepaid balance at the moment that request is served. There is no monthly allowance and no portfolio netting: each request stands alone, and a request that saves nothing is charged nothing. Savings are defined as min(origin_baseline_cost, approved_counterfactual_cost) − actual_cost.

The min() is the part that binds us. It caps what we can charge for at whichever is lower: what you were already spending, or what the configuration we recommended would have cost. We cannot bill against a baseline we inflated, because raising the counterfactual cannot raise the fee. Where a request’s evidence is incomplete, it is excluded from the fee rather than estimated into it. A worked example, computed by the billing code itself, is on the pricing page.

Two conditions gate the fee, and both are yours. We charge only where we actually substituted a model, so a request served on the model you named is never fee-bearing. And we charge only against a baseline you confirmed: until you confirm, in the console, which models you arrived running, every receipt records the saving and blocks the fee. Every charged request carries a receipt naming the model asked for, the model served, both prices, the saving and the fee, and you can dispute any of them in writing within 30 days.

Amounts are exclusive of taxes. You are responsible for sales, use, VAT, GST and similar taxes, and for any withholding, which does not reduce what is owed. Where we are required to collect a tax, it is added to the charge.

No uptime commitment is offered. When one is, it will be a specific number in a specific document with a remedy attached, not an adjective on a marketing page. Support is offered on commercially reasonable efforts through the channels on the contact page.

We may suspend the service, a workspace, a key or a route immediately where we reasonably believe it is necessary to protect the service, another customer, a provider or a third party, to stop a security incident or abuse, to comply with law or a provider demand, or where an amount owed is overdue. We will tell you what happened and restore access once the cause is resolved, and where the circumstances allow it we will warn you first.

You may stop using the service and close your workspace at any time. Either party may terminate for convenience on 30 days’ written notice, or immediately for a material breach the other has not cured within 15 days of notice. We may terminate immediately for a breach of the acceptable use policy or for unlawful use.

On termination your right to use the service ends, unpaid amounts become due, and Credits stop being usable. Sections 2, 5, 6, 8, 9 (for amounts accrued), 12 through 21 and 23 survive.

Before and after termination you can export your routes, policies, evidence records and receipts, and verify that the export stands up without us. We do not hold your evidence hostage to your account, because a product that argued for measurement and then made your measurements unportable would be arguing against itself.

Each party may receive information the other marks as confidential or that is obviously so, and will use it only to perform this agreement, protect it with at least reasonable care, and disclose it only to personnel and contractors who need it and are under equivalent obligations. This does not cover information that is public, independently developed, or lawfully received from elsewhere. A party compelled by law to disclose may do so, after giving the other notice where it is lawful to give it. Customer Content is your confidential information whether or not it is marked.

If you send us suggestions, bug reports or ideas, we may use them without obligation or attribution, and you grant us a perpetual, irrevocable licence to do so. Feedback is not Customer Content, so do not put your confidential information or your users’ data in it.

Neither party will use the other’s name, logo or marks in publicity without prior written consent. We will not name you as a customer, or publish a figure derived from your workspace, until you have agreed to it in writing.

Finest, its software, models of its own, documentation, receipts format, evidence machinery, and everything else we bring to this remain ours, along with all improvements. You get a non-exclusive, non-transferable right to use the service under this agreement, and nothing else is granted by implication. You must not copy, decompile or reverse engineer the hosted service, defeat a technical limit, or use it to build a competing product. Our published open-source components are governed by their own licences.

Each party warrants that it has the authority to enter into this agreement. We warrant that we will provide the service with reasonable skill and care.

Otherwise, and to the fullest extent permitted by law, the service is provided as is and we disclaim all other warranties, express, implied or statutory, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranty arising from course of dealing or trade usage.

Specifically, we do not warrant that the service will be uninterrupted or error-free, that a route will save money or time, that a savings estimate will be realised, that a verified configuration will continue to perform as it did, that model outputs will be accurate, suitable or non-infringing, or that a provider will remain available or keep its prices. Savings figures labelled as estimates are estimates. Evidence is evidence about the corpus it was measured on, and no more.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost savings, loss of goodwill, business interruption, or loss or corruption of data, however caused and on any theory of liability, even if advised of the possibility.

To the fullest extent permitted by law, each party’s total aggregate liability arising out of or related to this agreement is limited to the greater of one hundred United States dollars and the total Fees paid or payable by you to Finest in the twelve months before the first event giving rise to the claim. Pass-Through Charges are not Fees and are excluded from that calculation. Because no savings fee is currently charged, you should read that cap as one hundred dollars today, and we would rather you read it here than discover it later.

That cap does not apply to your obligation to pay amounts due, or to either party’s liability for fraud, fraudulent misrepresentation, wilful misconduct, or anything else that cannot be limited under applicable law. Nothing in this agreement excludes liability that the law does not permit us to exclude.

These limits are a deliberate allocation of risk that reflects what is charged for the service, and both parties acknowledge they would price the agreement differently without them.

You will defend and indemnify Finest against third-party claims, and the resulting damages, liabilities and reasonable legal costs, arising from Customer Content, from your use of the service, from your breach of section 5, section 6 or the acceptable use policy, from your violation of a provider’s terms, from your infringement of a third party’s intellectual property or privacy rights, or from a tax you were responsible for. We will notify you of the claim, let you control the defence of it, and cooperate at your expense. You may not settle in a way that admits fault on our behalf or imposes an obligation on us without our consent.

You will comply with export control and economic sanctions law, including the United States Export Administration Regulations and the sanctions programmes administered by the United States Treasury’s Office of Foreign Assets Control. You will not use the service, or allow it to be used, in or for the benefit of a comprehensively sanctioned country or region, or by a person on a restricted-party list, and you confirm you are not such a person. You will not route content to a provider where doing so would breach those laws.

You will comply with applicable anti-bribery and anti-corruption law. The service is a commercial item; no United States government rights beyond those in this agreement are granted by procurement regulation.

Neither party is liable for a failure to perform caused by an event beyond its reasonable control, including acts of nature, war, civil unrest, labour action, epidemic, failure of an internet or cloud provider, denial of service attack, act of government, or a provider’s outage, deprecation, policy change or refusal to serve. Payment obligations already accrued are not excused.

This agreement is governed by the laws of the State of Wyoming, United States, excluding its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The parties submit to the exclusive jurisdiction of the state and federal courts located in Sheridan County, Wyoming, and each waives any objection to that venue.

Each party waives any right to a trial by jury. Claims must be brought individually: neither party may bring a claim as a class, collective or representative action, or consolidate a claim with another customer’s. A claim must be brought within one year after it arose, or it is waived, except where a longer period is required by law.

Before filing, please raise the dispute with us in writing and give us 30 days to resolve it. Either party may seek injunctive relief for misuse of confidential information or intellectual property at any time.

Neither party may assign this agreement without the other’s consent, except to a successor in a merger or sale of substantially all assets, with notice. This agreement is the entire agreement on its subject and replaces earlier discussions. A term held unenforceable is narrowed to the extent needed and the rest stands. A right is not waived by not being exercised. There are no third-party beneficiaries. Nothing here creates a partnership, agency, employment or fiduciary relationship. Notices to us take effect as set out below; notices to you may be sent to the email addresses on your workspace or shown in the console.

We may update these terms. A change that materially reduces your rights or increases your obligations takes effect 30 days after we post it here and notify workspace owners, and until then the previous version applies to you. Continuing to use the service after that date is acceptance. If you do not accept, stop using the service before the date and tell us, and we will refund your unused purchased Credits.

A change to the fee constitution in section 9 will be announced before it takes effect, never after. Other changes are dated at the top of this page and recorded in the changelog.